Privacy Policy

This Privacy Policy explains how Trailing Comma Inc., a Delaware corporation doing business as Jsonify ("Jsonify", "we", "us", or "our"), collects, uses, and protects personal data when you visit our website or use our platform, products, APIs, and services (collectively, the "Services").

This Privacy Policy applies to:

• Visitors to our website;

• Users of the Jsonify platform;

• Representatives of customers, partners, and vendors.

1. Roles and Scope

Depending on the context:

• Jsonify acts as a data controller for personal data relating to website visitors, customer accounts, billing, communications, and platform administration.

• Jsonify acts as a data processor when processing data (including personal data) on behalf of customers through customer-configured workflows.

This distinction is important under applicable data protection laws, including the EU General Data Protection Regulation ("GDPR").

2. Personal Data We Collect

2.1 Data You Provide Directly

We may collect the following categories of personal data:

• Name, email address, company name, role, and contact details;

• Account credentials and authentication information;

• Billing and payment information;

• Communications with us (emails, support requests, feedback);

• Any information you voluntarily submit through forms or correspondence.

2.2 Data Collected Automatically

When you use the Services or visit our website, we may automatically collect:

• IP address;

• Device, browser, and operating system information;

• Usage data, logs, timestamps, and interaction metadata;

• Cookies and similar technologies (see Section 8).

2.3 Customer-Provided Data Processed via the Services

Customers may configure the Services to process data sourced from third-party websites or documents. Such data may include personal data.

In this context:

• The customer determines the purpose and means of processing;

• Jsonify processes such data solely on the customer’s documented instructions.

3. How We Use Personal Data

We use personal data for the following purposes:

• Providing, operating, and maintaining the Services;

• Managing accounts, authentication, and billing;

• Communicating with users and customers;

• Providing customer support;

• Improving and securing the Services;

• Complying with legal obligations;

• Preventing fraud, abuse, or security incidents.

We do not use customer data to train models, create aggregated datasets, or for unrelated commercial purposes.

4. Legal Bases for Processing (GDPR)

Where GDPR applies, we rely on the following legal bases:

• Contractual necessity (performance of a contract);

• Legitimate interests (service security, fraud prevention, product improvement);

• Legal obligations;

• Consent, where required (e.g., certain cookies).

For data processed on behalf of customers, the legal basis is determined by the customer as data controller.

5. Data Sharing and Disclosure

We may share personal data with:

• Service providers and subprocessors (e.g., hosting, payment processing, analytics, support tools);

• Professional advisers (legal, accounting);

• Authorities where required by law.

Subprocessors are bound by contractual obligations to protect personal data and act only on our instructions.

We do not sell personal data.

6. International Data Transfers

Jsonify is headquartered in the United States. Personal data may be processed in the United States or other countries.

Where required, we rely on appropriate safeguards for international transfers, such as Standard Contractual Clauses approved by the European Commission.

7. Data Retention

We retain personal data only for as long as necessary to:

• Provide the Services;

• Comply with legal and regulatory obligations;

• Resolve disputes;

• Enforce agreements.

  
  

Customer-processed data is retained according to customer instructions and applicable contractual terms.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enable core website functionality;

• Understand usage and improve the Services;

• Maintain security.

Where required by law, we obtain consent before placing non-essential cookies. You can manage cookie preferences through your browser settings.

9. Data Security

We implement appropriate technical and organizational measures to protect personal data, including access controls, encryption, and monitoring.

However, no system is completely secure, and we cannot guarantee absolute security.

10. Your Rights

Depending on your location, you may have rights including:

• Access to your personal data;

• Rectification of inaccurate data;

• Erasure ("right to be forgotten");

• Restriction or objection to processing;

• Data portability;

• Withdrawal of consent.

Requests can be submitted using the contact details below. When acting as a processor, we will forward requests to the relevant customer.

11. Children’s Data

The Services are not directed to children under 16. We do not knowingly collect personal data from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last updated" date.

13. Contact Us

If you have questions or requests regarding this Privacy Policy or personal data processing, please contact:

Trailing Comma Inc. (d/b/a Jsonify)
Email: paul@jsonify.co