Privacy Policy

This Privacy Policy explains how Trailing Comma Inc., a Delaware corporation doing business as Jsonify ("Jsonify", "we", "us", or "our"), collects, uses, and protects personal data when you visit our website or use our platform, products, APIs, and Services (collectively, the "Services").

This Privacy Policy applies to:

• Visitors to our website;
• Users of the Jsonify platform;
• Representatives of customers, partners, and vendors.
• Individuals whose data may be incidentally collected during Jsonify’s online data collection

1. Roles and Scope

Depending on the context:

• Jsonify acts as a data controller for personal data relating to website visitors, customer accounts, billing, communications, platform administration, as well as the data collected for the development of business use cases by Jsonify.
• Jsonify acts as a data processor when processing data (including personal data) on behalf of customers through customer-configured workflows.

This distinction is important under applicable data protection laws, including the EU General Data Protection Regulation ("GDPR").

2. Personal Data We Collect

2.1 Data You Provide Directly

We may collect the following categories of personal data:

• Name, email address, company name, role, and contact details;
• Account credentials and authentication information;
• Billing and payment information;
• Communications with us (emails, support requests, feedback);
• Any information you voluntarily submit through forms or correspondence.

2.2 Data Collected Automatically

When you use the Services or visit our website, we may automatically collect:

• IP address;
• Device, browser, and operating system information;
• Usage data, logs, timestamps, and interaction metadata;
• Cookies and similar technologies (see Section 8).

2.3 Data Collected Through Web Browsing

Jsonify may collect and process data for the purpose of developing and improving industry-specific use cases and business applications. These use cases are designed to address operational or analytical needs within particular sectors and are not, by their primary intent, aimed at collecting or processing personal data.

In certain circumstances, personal data may be incidentally included in the datasets used for these purposes. For example, user-generated content such as comments associated with products or services may contain elements that qualify as personal data.

In the majority of cases, such data does not enable Jsonify to directly identify individuals. This is typically due to the use of pseudonyms, usernames, or the absence of information that directly relates to an identifiable person, with the data instead being primarily associated with products, services, or general feedback contexts.

Where such incidental personal data is processed, Jsonify applies appropriate safeguards consistent with applicable data protection laws and limits its use to what is necessary for the development and improvement of the relevant business use cases.

2.4 Customer-Provided Data Processed via the Services

Our business customers may configure our Services to process data sourced from third-party websites or documents. Such data may include personal data.

In this context:

• The customer determines the purpose and means of processing;
• Jsonify processes such data solely on the customer's documented instructions.

3. How We Use Personal Data and on What Lawful Bases

If you are a website visitor or a platform user, we process your analytical data to operate our website and platform and ensure its stability and availability. We rely on our legitimate interest in providing a functional Service.

We may also measure traffic on our service, determine the source of visits, evaluate the effectiveness of our marketing campaigns, and personalize the ads you may encounter on the web. In these cases, we rely on your consent. To do so we may use cookies and similar technologies.

If you are a user of our platform or a representative of customers, partners, and vendors, we may process your personal date to : provide, operate, and maintain the Services; Manage accounts, authentication, and billing; Communicate with you; Provide customer support. In such cases, we rely on the performance of the contract between Jsonify and you.

We also work towards improving and securing our Services and preventing fraud, abuse, or security incidents.

In such cases, we rely on our legitimate interest to improve the operation of our Services, their functionality, and their security, as well as to protect our legitimate interests, such as safeguarding our databases and our information systems.

When we browse the web in search of insightful data for business use cases, we may incidentally collect personal data, even though we are not always able to identify individuals given the resources at our disposal. We therefore implement safeguards such as pseudonymization measures or compliance with the terms and conditions of the websites we visit. These operations are carried out based on our legitimate interest in developing new use cases for our business partners.

We may also have to process any of your personal data to comply with our legal obligations; for example, in response to an administrative authority/court order or a request by you or your representative to exercise your rights.

We do not use customer data to train models, create aggregated datasets, or for unrelated commercial purposes.

4. Data Sharing and Disclosure

We may share personal data with:

• Service providers and subprocessors (e.g., hosting, payment processing, analytics, support tools);
• Professional advisers (legal, accounting);
• Authorities where required by law.

Subprocessors are bound by contractual obligations to protect personal data and act only on our instructions.

We do not sell personal data.

5. International Data Transfers

Jsonify is headquartered in the United States. Personal data may be processed in the United States or other countries, such as countries within the EEA.

Where required, we rely on appropriate safeguards for international transfers, such as adequacy decisions or Standard Contractual Clauses approved by the European Commission. You can request a copy of these safeguards by emailing us at: paul@jsonify.co.

6. Data Retention

We retain your personal data only for as long as is necessary for the purposes for which it was collected:

• Data from our platform users and our business partners’ representatives is retained for the duration of our contractual relationship and for a period of 3 years following the end of the contract for marketing purposes. However, certain data has specific retention periods, such as:
• Billing data: up to 10 years, in accordance with accounting requirements depending on applicable law.
• Payment data: 13 months from the date of payment, and 15 months in the case of deferred debits.
• Analytical data related to visits to the website or our platform is retained for a maximum of 13 months from the date of collection.
• The data we collect to develop our business use cases is retained for as long as those business use cases remain relevant to these industries. This can typically take several years from the date of collection, depending on market cycles and the waning interest in outdated data.

7. Your Rights

Depending on your location, and the applicable circumstances, you may have rights including:

• Right of access: to obtain confirmation that your data is being processed and to receive a copy of it.
• Right to rectification: to request the correction of inaccurate or incomplete data.
• Right to erasure (“right to be forgotten”): to request the deletion of your data.
• Right to restriction of processing
• Right to data portability: to receive your data in a structured, commonly used, and machine-readable format.
• Right to object: to object to the processing of your data based on our legitimate interest.
• Right to withdraw consent: at any time, when processing is based on your consent.
• Right to set post-mortem instructions: to provide instructions regarding the handling of your data after your death.
• Right to file a complaint with a data protection authority.

Jsonify may collect and process data obtained from publicly accessible websites as part of its services, including for the development of industry-specific use cases and business applications.

If you have reason to believe that information relating to you has been included in such data sources and you want to exercise your rights, you are encouraged to submit a request using the contact details below.

To enable Jsonify to effectively assess and respond to your requests, you should provide sufficient information to facilitate identification of the relevant data. This may include, for example, a username, the name of the website concerned, or any other relevant contextual details.

Upon receipt of such a request, Jsonify will take reasonable steps to determine whether your personal data is being processed and, where applicable, will respond in accordance with relevant data protection laws and its role as either data controller or data processor.

8. Children's Data

The Services are not directed to children under 16. We do not knowingly collect personal data from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last updated" date.

10. Contact Us

If you have questions or requests regarding this Privacy Policy or personal data processing, please contact:

Trailing Comma Inc. (d/b/a Jsonify)
Email: paul@jsonify.co