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Gather customer journey insights from reviews.
Uncover friction points and sentiment trends in customer journeys — automated insights that drive strategic improvements
What customer feedback sources do we read?
We monitor customer feedback from a diverse range of sources, including Trustpilot, Google, TripAdvisor, Yelp, and Reddit. These platforms provide valuable insights into customer journey friction points, digital interaction feedback, and emerging sentiment trends. By analyzing data from 12 different sources, we ensure a comprehensive view of customer experiences across various industries and regions.
100x faster
than manual data collection
What customer journey data does it find?
Our structured dataset includes essential columns such as Source, Company, Product, Issue, Sentiment, Rating, and Reviews. This normalized dataset allows for in-depth analysis of customer interactions, highlighting specific issues that impact customer satisfaction. With fields like ReportedDate and Impact, we can track trends over time and assess the significance of various friction points.
90%
faster than manual audits.
Understanding the customer experience analysis dataset
Utilizing 12 distinct dashboard widgets, we provide a clear visualization of customer insights. The Total Customer Interactions Analyzed metric gives a snapshot of engagement, while the Emerging Sentiment Trends Over Time line chart illustrates shifts in customer sentiment. Other widgets, such as the Customer Journey Friction Points Distribution donut and the Most Common Friction Points horizontal bar chart, help pinpoint areas needing improvement.
20+
ANALYTICS AND REPORTING TOOLS INCLUDED
When do we get customer feedback alerts?
We have enabled one alert rule to notify you of significant changes in customer sentiment or friction points. This ensures that you stay informed of any critical developments that may impact your customer experience strategy. By receiving timely notifications, you can proactively address issues as they arise.
95%
REDUCED MANUAL CHECKS
Where does customer interaction data go?
Our solution seamlessly integrates with various platforms, including API, Salesforce, Power BI, and Webhooks. With these integrations, you can easily incorporate customer feedback data into your existing systems and workflows. This connectivity enhances your ability to analyze and act on customer insights effectively.
100+
SERVICES TO CONNECT
INITIAL DEPLOYMENT
Limited-scope pilot
You can get started with free test data instantly!
Exact pilot scope and pricing depends on the geographic ranges and data breadth.
Most teams land around €3,000/month for these scoped deployments.
FAQ
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