E-commerce
Gather insights from competitor e-commerce reviews.
Uncover emerging customer pain points and service gaps — automated insights from competitor e-commerce channels and reviews
What e-commerce sources do we read?
We monitor customer service portals and public review platforms from leading e-commerce sources, including bol.com, coolblue.nl, wehkamp.nl, kruidvat.nl, and trustpilot.com. This comprehensive monitoring allows us to capture critical data on customer feedback, service deficiencies, and competitive service models. By analyzing data from these 12 sources, we gain insights into emerging customer pain points and areas for improvement in service delivery.
100x faster
than manual data collection
What e-commerce customer service data does it find?
Our structured dataset includes essential columns such as Source, Product, Category, Price, Original Price, Stock Status, Rating, Reviews, and Last Updated. This normalized dataset enables businesses to track and analyze customer sentiments and service trends effectively. With detailed metrics on Customer Feedback, we provide a clear view of how each product and service is perceived across different platforms.
90%
faster than manual audits.
Understanding the e-commerce customer service dataset
The dashboard features 12 insightful widgets designed to visualize key metrics and trends in customer service. For instance, the Top Emerging Customer Pain Points bar chart highlights the most common issues faced by customers, while the Service Deficiency Trends Over Time line graph illustrates how service gaps evolve. Other widgets, such as the Breakdown of Customer Service Ratings donut and the Competitor Service Model Comparisons horizontal bar, provide a comprehensive view of performance across competitors.
20+
ANALYTICS AND REPORTING TOOLS INCLUDED
When do we get e-commerce customer service alerts?
We offer one enabled alert rule to keep you informed of critical changes in customer feedback and service deficiencies. This allows you to stay proactive in addressing emerging issues as they arise. Notifications can be customized to ensure that you receive timely updates on significant shifts in customer sentiment.
95%
REDUCED MANUAL CHECKS
Where does e-commerce customer service data go?
Our solution seamlessly integrates with API, BigQuery, and Email, allowing you to leverage the insights gained from our monitoring in your existing workflows. With these integrations, you can easily export data and incorporate it into your business intelligence systems. This ensures that you have access to real-time insights and can act on them swiftly.
100+
SERVICES TO CONNECT
INITIAL DEPLOYMENT
Limited-scope pilot
You can get started with free test data instantly!
Exact pilot scope and pricing depends on the geographic ranges and data breadth.
Most teams land around €3,000/month for these scoped deployments.
FAQ
USECASES
