Financial Services
Gather insights on customer pain points.
Uncover emerging customer pain points and unmet needs — automated insights from global digital channels, no manual effort needed
What banking sources do we read?
We monitor customer feedback from a diverse range of platforms, including bankingtech.com, finextra.com, forbes.com, reddit.com, and trustpilot.com. These sources provide insights into emerging customer pain points, unmet needs, and sentiment across digital channels. By aggregating data from 12 distinct sources, we ensure a comprehensive view of customer sentiment in the banking sector.
100x faster
than manual data collection
What banking data does it find?
Our structured dataset includes key columns such as id, Source, Channel, Date, Issue, Product, Sentiment, EstimatedImpact, and Mentions. This normalized dataset allows for in-depth analysis of customer feedback, helping organizations identify critical issues and trends in real-time. By focusing on these specific columns, we provide actionable insights into customer experiences and expectations.
90%
faster than manual audits.
Understanding the banking dataset
The dashboard features 12 insightful widgets designed to visualize customer feedback effectively. Key widgets include the Total Customer Feedback Instances metric, the Sentiment Trend Over Time line chart, and the Top 5 Emerging Customer Pain Points bar chart. These tools enable users to analyze sentiment and trends, fostering a deeper understanding of customer needs and concerns.
20+
ANALYTICS AND REPORTING TOOLS INCLUDED
When do we get banking alerts?
We provide automated alerts for emerging customer pain points, ensuring you stay informed about critical issues as they arise. With 1 enabled alert rule, you can receive timely notifications via your preferred channels, keeping you updated on customer sentiment changes. This proactive approach allows for swift action in addressing unmet needs.
95%
REDUCED MANUAL CHECKS
Where does banking data go?
Our product seamlessly integrates with popular platforms such as API, Slack, Databricks, and Email, making it easy to incorporate insights into your existing workflows. With these integrations, you can enhance collaboration and streamline communication across teams. This connectivity ensures that valuable customer insights are readily accessible to all stakeholders.
100+
SERVICES TO CONNECT
INITIAL DEPLOYMENT
Limited-scope pilot
You can get started with free test data instantly!
Exact pilot scope and pricing depends on the geographic ranges and data breadth.
Most teams land around €3,000/month for these scoped deployments.
FAQ
USECASES
