Retail
Track competitor customer experience metrics continuously.
Gain insights into competitor customer experiences and satisfaction metrics — effortlessly automated for strategic advantage
What competitor retail sources do we read?
We monitor customer experience features, satisfaction metrics, and omnichannel service offerings from leading retail websites and customer review platforms, including Amazon, Walmart, Best Buy, Target, and Shopify. By analyzing data from these sources, we provide a comprehensive view of competitor performance, focusing on key metrics such as customer ratings and reviews. This structured data helps businesses understand how they stack up against their competitors in terms of customer satisfaction and service offerings.
100x faster
than manual data collection
What competitor customer experience data does it find?
Our normalized dataset includes crucial columns such as Source, Product, Price, Original Price, Stock Status, Rating, Reviews, and Last Updated. Each entry provides a snapshot of customer sentiment and product availability, enabling businesses to make informed decisions based on real-time data. This structured approach ensures that you receive accurate insights into your competitors' customer experience metrics.
90%
faster than manual audits.
Understanding the competitor customer experience dataset
The dashboard features 12 insightful widgets designed to visualize competitor customer experience data effectively. Key metrics include the Total Competitor Reviews Collected, Average Customer Satisfaction Score, and Customer Experience Feature Distribution, presented through various formats such as line charts, bar graphs, and tables. This analysis allows you to track trends over time and identify the top competitors in customer satisfaction and service offerings.
20+
ANALYTICS AND REPORTING TOOLS INCLUDED
When do we get competitor customer experience alerts?
Stay informed with our single enabled alert rule that notifies you of significant changes in competitor customer satisfaction metrics. This timely information allows you to adjust your strategies proactively and maintain a competitive edge in the retail landscape. With alerts tailored to your specific needs, you can focus on what matters most.
95%
REDUCED MANUAL CHECKS
Where does competitor customer experience data go?
Our solution seamlessly integrates with various platforms, including API, BigQuery, and Email, allowing you to access and utilize competitor data efficiently. With these integrations, you can easily incorporate structured data into your existing workflows and analytics tools. This connectivity enhances your ability to make data-driven decisions based on competitor insights.
100+
SERVICES TO CONNECT
INITIAL DEPLOYMENT
Limited-scope pilot
You can get started with free test data instantly!
Exact pilot scope and pricing depends on the geographic ranges and data breadth.
Most teams land around €3,000/month for these scoped deployments.
FAQ
USECASES
